Warranty

At telescope-expert.co.uk we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to and contact our Customer Service department as soon as possible. We will exchange it for a similar product or issue a refund.

Of course you can also count on us if your product for whatever reason shows defects. We show the warranty period of each and every product on our website. The warranty period is the warranty as supplied by the manufacturer at the time of purchase.

If you wish to return a product, you will have to inform our Customer Service first.

Defects at the time of acceptance

If your product shows defects at the time of acceptance, please contact Customer Service as soon as possible. We will try to offer you an appropriate solution.

Return policy

At telescope-expert.co.uk, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and telescope-expert.co.uk depends on high quality products and extraordinary Customer Service.

Full refunds will be available for up to 7, days from the day you receive your order. If your return is in any way a result of an error by telescope-expert.co.uk, please be sure to indicate the nature of the error when requesting and a customer service specialist will provide you with further instructions.

If the return is not a result of an error telescope-expert.co.uk, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as UPS). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Customer Service Centre in their original condition. We return the total amount of your purchase once we have received the returned product in the same condition as it was shipped.

Important notes and restrictions

We do not refund shipping charges except if you believe the return is the result of an error by telescope-expert.co.uk; this includes the shipping cost we incurred shipping the item to your address.

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Centre. Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

As a safeguard against potential abuse, telescope-expert.co.uk reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Step-by-step instructions

1. Inform our Customer Service that you like to return a product
2. You will receive a confirmation by email or phone of your request
3. You will receive instruction by email or phone how to return your product.
4. Upon receipt of your shipment, we will exchange the defect product (if in stock) or refund the product depending on your preferences.